Help Center
Find answers to common questions or contact us for help
Frequently Asked Questions
How do I book an appointment?
You must have reported your claim to your insurance company and received a booking link. Click the link, log in with BankID and follow the instructions to choose a suitable provider and time.
I haven't received a booking link
Contact your insurance company to confirm that your case has been created. Once the case is approved, you will receive a booking link.
Can I get help with the booking?
Depending on your insurance company's agreed case handling, you can click a button during booking if you need help. You will then be contacted for manual follow-up and booking.
What happens after I book?
You will receive a confirmation via SMS and email with all information about your appointment. The provider will also be notified and prepared for your visit.
Can I change or cancel an appointment?
You will receive a booking confirmation with contact details for your chosen provider. Remember to follow the provider's cancellation policy, and that the insurance company only covers attended appointments.
Is my personal information secure?
Yes, we take privacy seriously. All data is encrypted and handled in accordance with GDPR. We only share necessary information with your chosen provider.
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Behandlingsdekning.no is a service provided by Speare AS. Inquiries from customers with health insurance are handled by Speare Helse. Technical support for insurance companies is provided by Speare Teknologi.